WATCH POP

what is Lange´s official position regarding the servicing of watches who´s owners dont have the original paperwork : warranty-card or history-of-your-watch-booklet.
Curiously yours,
Edwin
from a friend of mine that needed his Lange 1 serviced and did not have the paperwork or booklet. That they service it and charge the normal servicing fee and return an invoice of the overhaul but don't send back a service booklet nor warranty card. That's what he had told me so I am not sure how correct this info might be.
Jorge P. Edwin, I have had a Lange without warranty card or book serviced in the past by Alkis with no problems whatsoever. I was charged the standard service charge and the watch was returned with a card indicating this along with a discription of what been done. I do believe, however, that there was a warranty period provided with the service, as I had to return the watch for further adjustment and there was no additional charge. I can't recall, however, how long this warranty was for. You can just as well throw out the warranty card if you want to after it expires. After the warranty period, it's not needed for anything.
As for the service book, if you mean the "history of your Lange" book, they only recently started including these in the last couple of years. My 1815 didn't come with one. A few years ago, I purchased a pre-owned, limited edition Lange that had no warranty card. It was long out of warranty and needed servicing. I had it serviced by Alkis, who of course is Lange's US watchmaker, and I was hoping Lange could provide some sort of simple certificate/statement of authenticity for that watch if Alkis vouched for its authenticity. Lange said they could definitely do this, but only if I actually sent the watch to Glashutte. I do hope Lange changes this policy one day soon, if it hasn't already done so, to allow its authorized service center watchmakers to authenticate its watches with the folks in Glashutte (rather than having to send it there). This would be much more convenient and -- more importantly -- less risky (avoids overseas shipping) for everyone involved. Of course, it makes sense that the certificates can come only from Glashutte, but I'm not sure why the watch needs to go there first.
:-)
no need for any warranty card. As long as the watch is authentic, original, Lange will service it. They will charge you for the service if you cannot prove it is still under warranty.
This policy is consistent with a manufacture...if the watch is made by them, and not substantially modified such that they are not able to service it, it is their duty to do so, regardless on how you may have bought the watch. Only time they will retain or refuse is if they have reason to believe the watch was stolen. They and LOG keeps a register of stolen watches. it makes absolutely sense for Lange to service any authentic Lange watch; I did expect nothing less but wanted to ask anyway. (Eric, here is your answer!)
I, too, was offered a LE pre-owned Lange that came w/o boxes and paperwork and was told by the seller (a Germany based jeweller) that I could get a "certificate of authenticity", but they had to sent the watch to Glashütte. I can imagine that Alkis has no trouble whatsoever of discriminating a none authentic from an authentic watch if it stems from the post-1990 era ... but authenticating an older PW might become more difficult for Alkis and I can imagine he isnt waiting on authenticating piles of PW´s.
Again, thanks all.
Follow up question: I am under the impression that Lange wont replace boxes; correct? Will they replace manuals?
Edwin